Complaints Procedure

The Open Spaces Society is committed to providing a high-quality service which meets your needs.  From time to time, every organisation gets something wrong.  If you feel this has happened, you can let us know via our complaints process:

Please contact the office manager in the first instance by e-mail at: office1@oss.org.uk or by post to:

 

Office Manager

The Open Spaces Society

25a Bell Street

Henley-on-Thames

RG9 2BA

 

We shall acknowledge receipt of a written complaint within 3 working days where we have a return address and you can expect to have a full reply within 10 working days.  In a few cases we will not be able to send a full reply within 10 working days of receipt, for example if your complaint is complex.  If this happens, we shall tell you the reason why and let you know when we shall be able to reply in full, keeping you fully informed of progress.

If you are dissatisfied with the response to your complaint please write to the General Secretary via the addresses above.  Your complaint will be reviewed and a response sent in writing within 14 working days.

Confidentiality

All complaints received will be dealt with confidentially and in accordance with the requirements of the Data Protection Act 2018, subject to the need to disclose information as required by statutory authorities, and/or as a result of statutory or legal obligations placed on the Society.